SHIPPING RATES & TIMELINE
DOMESTIC SHIPPING ONLY
Please note that orders to US destinations may take 1-10 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order. Expedited Shipping is available with standard fees applied.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3-5 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 3-5 business days to process. This is just an estimate and doesn't include weekends or holidays.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
The SoCal Store does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Please be sure to send your item(s) back in full accordance with our return policy:
Items must be sent back within 30 days of the delivery date for a full refund.
Items must be unworn, unwashed, and have original tags attached.
Items must be free of stains, makeup, deodorant, or wear.
Bodysuits, swimwear, and undergarments are non-returnable.
Returns are processed within 5-7 business days after your item(s) are delivered.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
All sale items are final and cannot be returned or exchanged,
Damaged, defective, or incorrect items must be reported within 7 business days of delivery. Please email Team@thesocalstore.com for assistance before returning.
The SoCal Store is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.