How do i change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Returns Policy once your order has been delivered to you.
I was so excited to place my order that i forgot to use my Coupon code!
Regrettably, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!
I placed an order but I never received a confirmation mail.
If you do not receive an email from SoCal within a few hours of placing your order, be sure to check your personal spam folder. Alternatively, the email address on file might be spelled incorrectly.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing Team@thesocalstore.com
I placed an order, but haven't seen any movement from SoCal. What's going on?
Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).
In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
How do I know if my package is shipped and is on its way?
When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.
Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.
What if my item is damaged?
To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (Email us at email@example.com) along with a description of the damaged item and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.