Returns & Customer Care

Customer satisfaction is our number one priority!  Please read our return policy below prior to purchase. 

Inquiries 

Please email Team@thesocalstore.com if you have any questions or concerns about a product or order!

Return Policy

To initiate a return, Please email Team@thesocalstore.com with your order number in the subject line. 

Please be sure to send your item(s) back in full accordance with our return policy.

• We accept returns within 30 days of the delivery date.
• After 30 days, a store credit will be issued.
• The customer is responsible for the cost of the return label in the amount of $3.00 USD.
• Returns will be refunded in the same method as it was paid.
• All SALE items are final and cannot be returned or exchanged.
• Items must be unworn, unwashed, and have original tags attached.
• Items must be free of stains, makeup, deodorant, or wear.
• Bodysuits, swimwear, and undergarments are non-returnable
• Returns are processed within 5-7 business days after your item(s) are delivered.
• Damaged, defective, or incorrect items must be reported within 7 business days of delivery.
• The SoCal Store is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.