Returns & Customer Care

Customer satisfaction is our number one priority!  Please read our return policy below prior to purchase. 

Inquiries 

Please email Team@thesocalstore.com if you have any questions or concerns about a product or order!

Return Policy

To initiate a return, Please email Team@thesocalstore.com with your order number in the subject line. 

Please be sure to send your item(s) back in full accordance with our return policy.

1. We accept returns within 30 days of the delivery date.
2. Returns will be refunded in the same method as it was paid.
3. After 30 days, a store credit will be issued.
4. The customer is responsible for the cost the return label in the amount of $3.00 USD.
5. All SALE items are final and cannot be returned or exchanged.

• Items must be unworn, unwashed, and have original tags attached.
• Items must be free of stains, makeup, deodorant, or wear.
• Bodysuits, swimwear, and undergarments are non-returnable
• Returns are processed within 5-7 business days after your item(s) are delivered.
• Damaged, defective, or incorrect items must be reported within 7 business days of delivery.
• The SoCal Store is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.